Terms and Conditions of Use



These terms regulate the use, by you, of the services of Biogénesis Animal Health Limitada through which you can purchase, obtain, and use Our Services and Products. On this site you will be able to use, free of charge, our software and applications to visit, compare and purchase, if you wish, the products and services displayed here.



By visiting the Website, the User agrees not to use the Website for any unlawful purpose in accordance with these terms and conditions of use. User may not: (I) use the Web Site in any manner that impairs, disables, overburdens, or damages the Web Site; (II) upload, post, e-mail, or otherwise send or transmit any materials that: (a) contain computer viruses or other programming code, files or programs designed to interrupt, destroy or limit the operation of any computer software or hardware or telecommunications equipment; (b) contain third party trademarks, service marks, copyrighted materials or other intellectual property rights without the prior written consent and approval of the third party concerned; (c) is profane, defamatory, obscene, of a sexual or discriminatory nature, or unprofessional or in poor taste; (III) interferes with the servers or networks connected to the site; or (IV) violates any of the terms and conditions, procedures, policies or regulations of the networks connected to the site. Any attempt by any person to obstruct the lawful administration of this Web Site may constitute a violation of criminal and civil law and, if consummated, such intent, Biogénesis Animal Health Limited reserves the right to seek damages in accordance with law. Biogénesis Animal Health Limited´s failure to enforce any of these terms and conditions does not constitute a waiver of that or any other provision.

Biogénesis Animal Health Limited assumes no responsibility for any errors or omissions in the website content; failures, delays or interruptions in the transmission of any website content; or for any loss or damage arising from the use of the website content.


Biogenesis Animal Health Limited assumes no responsibility and shall not be liable for any damages to or viruses that may infect the User’s computer equipment or other property on account of the User’s visit, browsing or use of the Site, or for any materials, information, text, images, video or audio downloaded by the User from the Site.



Without the express written authorization of Biogénesis Animal Health Limited the materials contained in this website may not be used in publications or for personal or commercial purposes, by way of example: photos, images, milking parlors, copper ore, texts, diagrams and figures and any product it markets.
The user may not include any part of this website in any other website, magazines, images, or media of any kind, whether by means of a hyperlink on the Internet or otherwise. This website and its contents may not be used to create any kind of database, nor may it be stored (either in whole or in part) in a database for you or any third party to access, nor may it be used to distribute a database containing all or any part of this website or its contents.
The advertisements, publications about our products, promotions and offers contained in this website are directed to its customers and are valid only in the territory of the Chilean State. In the case of promotions, the coverage of the products in the national territory must be verified in each case at the head office.



We recommend that you read these Terms and Conditions carefully.

These Terms and Conditions shall apply and shall be deemed to be incorporated into all purchases and all services you contract with Biogenesis Animal Health Limited through the marketing systems included in this website. Those contracts, the use of this website and the application of these Terms and Conditions shall be subject to the laws of the Republic of Chile. Consequently, you will enjoy all the rights recognized by Chilean law and, in addition, those granted to you by these Terms and Conditions.


In particular, In particular, Biogénesis Animal Health Limited will comply with all the benefits and guarantees that the Consumer Protection Law (Law 19.496) recognizes to consumers, provided that the user is qualified as a “consumer” according to law, in all other cases civil or commercial relations will be governed by their respective regulations.will comply with all the benefits and guarantees that the Consumer Protection Law (Law 19.496) recognizes to consumers, provided that the user is qualified as a “consumer” according to law, in all other cases civil or commercial relations will be governed by their respective regulations.


RETRACT RIGHT (for consumers)

This is a consumer right that applies to purchases made through the Internet or any other electronic means at a distance, where people may regret the purchase of a product, but it must not have been used and must be returned with the original packaging in good condition, user manuals, warranty certificates, among others, or in its effect, return the respective value.

The deadline to exercise the Right of Withdrawal is 10 days from receipt of the product or service contract, and 90 days if the company has not sent confirmation of the purchase to the consumer with a full, clear and legible copy of the contract.


Dispatch of the Products

You will be able to choose the conditions of dispatch and delivery of the products purchased from among those reported on the site. When indicating the details of your shipping order, remember to check the background of your purchase: name, address, contact telephone numbers. This information is essential for a correct and timely delivery of your products at your home or place indicated for delivery. The product must be received by a person of legal age, who must sign and write his/her name and RUT on the delivery note to certify receipt. If you are not satisfied with the product at the time of delivery, reject it and register it, noting on the waybill or delivery document the identified detail, along with your name and RUT. Demand and keep a copy of the bill of lading. In this case the carrier will take the product for the respective exchange.


Delivery Conditions

Remember that the physical place where the delivery is made must ensure the minimum conditions for the access of the means of transport, that is, availability of parking and access schedule.


Freedom to browse and compare Products and Services

The mere visit to this site does not impose any obligation, unless you have expressed unequivocally and through positive acts your willingness to purchase certain goods or services, in the manner indicated in these Terms and Conditions.


Payment Methods You May Use on this Site

Unless a different form is indicated for specific cases or offers, the products and services reported on this site can only be paid by means of:

  • (a) Visa, Mastercard and Diners Club International bank credit cards issued in Chile or abroad, provided that they maintain a valid contract for such purposes with the supplier.
  • b) Bank debit cards under the Redcompra system, issued in Chile by national banks, provided that they maintain a valid contract for such purposes with the supplier. Payment with debit cards will be made through WebPay, an electronic payment system that automatically charges the user’s bank account. The use of these cards shall be subject to the provisions of these Terms and Conditions and, in relation to their issuer, to the provisions of the respective Opening Contracts and Rules of Use, which shall prevail in case of contradiction.

All aspects related to the use of these bank cards, such as their date of issue, expiration date, quota, blocking, etc., shall be subject, in relation to their issuer, to what is agreed in the respective Opening Contracts and Rules of Use. In the event of contradiction, the provisions of the latter instrument shall prevail. If for any reason a transaction whose payment has been made by any of these means is rendered ineffective, then the effects of the return of the price will be governed by the rules that the client has agreed with its bank and the instructions established by the SBIF. The site may make special offers associated with one or more means of payment.


Authorization to the processing of personal data

By purchasing our services or products, you expressly authorize us, in accordance with Article 4 of Law No. 19.628 on Protection of Privacy, to treat your personal data that you provide us, through any of our communication or sales channels, both face-to-face and remote, for the purposes indicated below.

It is understood by personal data, your name, RUT, address, telephone, email, geolocation data, use and visit the website, browsing history, buying habits, your fingerprint, facial features and voice, among other biometric data.

The Client authorizes Biogenesis Animal Health Limitada , to contact you through digital means such as email, Facebook, text messages (SMS), or WhatsApp or other similar platforms, to the cell phone number that the Client has delivered, in order to send you information related to the purposes indicated below.

Purposes: Your personal data may be processed by Biogenesis Animal Health Limitada , by itself or through its suppliers, exclusively to; (i) prepare, implement, promote and offer you new products and services, or new attributes, modalities or characteristics to the products and services that are already available to you; (ii) automatically complete the documents associated with the transactions you make based on the products purchased and/or services used or contracted, or that in the future you acquire, use or contract, Biogenesis Animal Health Limitada; (iii) access, process and treat your information, in order to adjust the supply of products and services to your customer profile, or to perform analysis, reports and evaluations in this regard; and (iv) develop commercial actions or after-sales services, of a general nature or personally addressed to you, aimed at improving your customer experience.

You may revoke your authorization at any time, and you will always have the rights of clarification, rectification, cancellation and opposition, and all other rights conferred by Law No. 19,628 on the Protection of Privacy. To exercise these rights you must send an email to contacto@biogenesisanimalhealth.com or call +56 64 263 3577. Similarly, you can always request the suspension of promotional or advertising communications, in accordance with the provisions of Article 28 B of Law No. 19,496 on Protection of Consumer Rights.


All trademarks, logos, brands, photos, landscapes, milking parlors, copper ore, diagrams, figures and all types of products and services that appear on the website are registered trademarks and property of Biogenesis Animal Health Limitada.

The user may not copy, reproduce, republish, upload, post, transmit, distribute or modify these registered trademarks, products and services in any way. Use by any other website is strictly prohibited. All material contained on the website is registered with the copyright office unless otherwise noted. Biogenesis Animal Health Limited. will aggressively enforce its proprietary rights to the fullest extent of the law, including the seeking of criminal prosecution.

The content of the site is the property of Biogenesis Animal Health Limitada and is protected by copyright and industrial property laws, in accordance with the provisions of laws No. 17,336 and No. 19,039, respectively.


All issues and problems concerning the elaboration, validity, interpretation and application of these terms and conditions, or the rights and obligations of the user and Biogenesis Animal Health Limitada in relation to the Website, shall be governed by and construed in accordance with Chilean Law, without any effect of applicable laws or conflict of law rules that may cause the application of the laws of any jurisdiction other than that of the Chilean territory.


Biogenesis Animal Health Limitada recommends that users use the latest versions of computer programs for Internet browsing, given the incorporation of greater security measures.

Likewise, Biogenesis Animal Health Limitada recommends users to use the security mechanisms available to them (secure web servers, cryptography, digital signature, firewall, etc.) to protect the confidentiality and integrity of their data to the extent necessary, given that there are risks of impersonation or violation of communication.



Biogenesis Animal Health Limitada is not responsible for products and services offered on the website by third parties. To the fullest extent permitted by law, Biogenesis Animal Health Limited specifically disclaims all representations and warranties, express or implied, with regard to products and services offered on the website by third parties, including any implied warranties of merchantability or fitness for a particular purpose, and implied warranties of merchantability or performance.